Acceptance of Terms and Conditions. By placing an order the purchaser agrees to acknowledge having read the terms and conditions herein and accepts them without recourse.
Limited Warranty. All products manufactured by Naturalyards, LLC are guaranteed against defects in parts and workmanship for a period not to exceed 90 days from date of purchase. Products and/or constituent components not manufactured by Naturalyards, LLC may be warranted only by the respective manufacturer(s) and in accordance with their terms and conditions. This warranty is limited to replacements or repairs of defective components as determined by our inspection and discretion.
Representation and Liability. Naturalyards, LLC reserves the right to effect product additions, deletions, substitutions or changes in specifications and prices in accordance with good manufacturing practices, technology, material availability, safety and market trends without notification. Any information including actual products furnished by Naturalyards, LLC is as representative as possible. Final decision to determine product suitability and manner of product use is the sole responsibility of the customer. Naturalyards, LLC further assumes no liability whatsoever for the accuracy or completeness of information contained on this website, or any written communications or correspondence, including product data sheets, advertising, exhibitions, etc., whether or not products are used in accordance with instructions, suggestions and contemplated use.
Mailing Address. All written orders and correspondence should be mailed to:
Naturalyards, LLC
PO Box 3180
Ashland, OR 97211
Retail Orders
Ordering Options. Telephone orders are received at (541) 488-0838 between 8:00 AM and 6:00 PM Pacific Standard Time. Written orders are accepted via the mailing address above or by fax at (541) 488-0574. Orders submitted in writing are subject to current pricing at time of order receipt. Please be specific with details to avoid unnecessary delays.
Payment Methods. Visa, MasterCard, Discover, PayPal, money orders and personal checks are accepted. Please allow 5-7 business days for personal checks to clear before order will be shipped. For your protection, please do not provide credit card information via email. Credit card information may be submitted by telephone, fax or mail.
Shipping Methods. Orders are shipped by FedEx ground, UPS, and common carrier prepaid from Ashland, Oregon. Extra packing charges, if required, are included in the handling charge listed on the sales order.
Title and Ownership. Title and ownership of all merchandise is transferred to consignee upon delivery to a commercial carrier. Acknowledgment of receipt in good condition of the merchandise is made by commercial carrier to consignee upon receipt. If conspicuous damage is present, consignee must notify shipper.
Cancellations. Cancellations of orders are accepted only on unshipped stock items and upon appropriate notification. Custom manufactured products are not subject to cancellation.
Return and Exchange. Items are accepted for return or exchange only with advance notification and issuance of our approval within 30 days of purchase. Packing and all transportation expenses are assumed by the customer. Returned goods must be unused, undamaged and in a resalable condition as determined by our inspection.
Wholesale Orders
Ordering Options. Telephone orders are received at (541) 488-0838 between 8:00 AM and 6:00 PM Pacific Standard Time. Written orders are accepted via our mailing address below or by fax at (541) 488-0574. Orders submitted in writing are subject to current pricing at time of order receipt. Please be specific with details to avoid unnecessary delays.
Payment Terms and Options. Established accounts in good standing pay net balance within 10 days from date of invoice. Non-established accounts may apply for payment terms by completing a credit application submitted by fax or mail to the address above. Please allow up to 2 weeks for application processing. Payments may be made by credit card, C.O.D., certified check, and/or irrevocable letter of credit.
Delinquent Accounts. Invoices not paid within 10 days are subject to a 1.5% per month finance charge in addition to a one-time $25 accounting fee. Delinquent accounts may be submitted to a collection agency after standard terms have expired.
Blanket Orders. Wholesale customers routinely purchasing specific products may establish a blanket order providing automatic shipment of such item(s) on a regularly scheduled basis. Discount pricing applies at higher volume levels. Please call (541) 488-0838 for more information.
Export Orders. International orders are shipped ex factory. Purchase orders for international export should clearly indicate separate billing and shipping addresses, if different. Please provide the city, postal code and country in addition to other pertinent information to assure receipt of merchandise. Orders may be delayed in transit due to inadequate or incomplete shipping information. Depending upon destination, export orders may be subjected to various additional charges for customs documentation, letters of credit, sight drafts, certifications, insurance, etc. Please request a pro forma invoice prior to placement of orders to avoid any unnecessary delays. All fees for customs, documentation, taxes, etc. is assumed by the purchaser.
Shipping Terms. Wholesale shipping charges for half-truckload or greater orders are paid by Naturalyards LLC. Less than half-truckload orders are shipped collect, FOB Ashland, OR. Custom orders may be subject to a handling charge. Insurance may be available by carrier at current rates and by specific request when placing orders. Insurance costs are paid by customer. Extra packing charges, if required, are included in the handling charge listed on the invoice.
Title and Ownership. Title and ownership of all merchandise is transferred to consignee upon delivery to a commercial carrier. Acknowledgment of receipt in good condition of the merchandise is made by commercial carrier to consignee upon receipt. If conspicuous damage is present, consignee must notify shipper.
Cancellations. Cancellations of orders are accepted only on unshipped stock items and upon appropriate notification and confirmed in writing. Custom manufactured products are not subject to cancellation.
Return and Exchange. Items are accepted for return or exchange only with advance notification and issuance of our approval within 90 days of purchase. Packing and all transportation expenses are assumed by the customer. Excepting for the return or exchange of items covered by the standard terms of warranty, all other returned merchandise is subject to a 20% restocking fee, plus shipping and expenses, provided the returned goods are unused, undamaged and in a resalable condition as determined by our inspection. The following information is required for all returns and exchanges: invoice or sale order number, date of order, customer account number and purchase order number. Only credit memos are issued against material purchases for use within 6 months of credit memo date.
