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Policy Agreement

Sales Policy and Agreement

Acceptance of Terms and Conditions. By placing an order the purchaser agrees to acknowledge having read the terms and conditions herein and accepts them without recourse.

Limited Warranty

All products manufactured by Naturalyards, LLC and sold in the United States are protected by a 15 year limited warranty. Products and / or constituent components not manufactured by Naturalyards, LLC may be warranted by the respective manufacturer(s) and in accordance with their terms and conditions.

Representation and Liability

Naturalyards, LLC reserves the right to effect product additions, deletions, substitutions or changes in specifications and prices in accordance with good manufacturing practices, technology, material availability, safety and market trends without notification. Any information including actual products furnished by Naturalyards, LLC is as representative as possible. Final decision to determine product suitability and manner of product use is the sole responsibility of the customer. Naturalyards, LLC further assumes no liability whatsoever for the accuracy or completeness of information contained on this website, or any written communications or correspondence, including product data sheets, advertising, exhibitions, etc., whether or not products are used in accordance with instructions, suggestions and contemplated use.

Mailing Address

All written correspondence should be mailed to:
Naturalyards, LLC
PO Box 3180
Ashland, OR 97211

Ordering Options

Orders may be placed online using our secure web server, or via telephone by calling 1-800-807-3404 Monday through Friday, between 8:00 AM and 6:00 PM Pacific Standard Time. Written orders are accepted via the mailing address above or by fax at (541) 488-0574. Orders submitted in writing are subject to current pricing at time of order receipt. Please be specific with details to avoid unnecessary delays.

International orders must be placed through our website and will be processed by International Checkout, a third-party company. Order inquires for international orders should be directed to International Checkout at www.internationalcheckout.com.

Payment Methods

Visa, MasterCard, Discover, PayPal, money orders and personal checks are accepted for orders in the United States. Please allow 5-7 business days for personal checks to clear before order will be shipped. For your protection, please do not provide credit card information via email. Credit card information may be submitted via our secure website, or by telephone, fax or mail.

International payment options include international credit cards, PayPal and bank transfer, and will be processed by International Checkout.

Shipping Methods

Orders to the United States are shipped by FedEx ground, UPS, and common carrier prepaid from Ashland, Oregon. Extra packing charges, if required, are included in the handling charge listed on the sales order.

International orders are shipped by International Checkout from Los Angeles, California.

Title and Ownership

Title and ownership of all merchandise is transferred to consignee upon delivery to a commercial carrier. Acknowledgment of receipt in good condition of the merchandise is made by commercial carrier to consignee upon receipt. If conspicuous damage is present, consignee must notify shipper.

Cancellations

Cancellations of orders are accepted only on unshipped stock items and upon appropriate notification. Custom manufactured products are not subject to cancellation.

Return and Exchange

For orders in the United States, items are accepted for return or exchange only with advance notification and issuance of our approval within 30 days of purchase. Packing and all transportation expenses are assumed by the customer. Returned goods must be unused, undamaged and in a resalable condition as determined by our inspection. All sales are final for international orders.